Senior IT Helpdesk Technician - On-Site & Remote Support

McKinstry; Spokane (WA); On-site; USD 89,406,000 - 129,632,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Medical, dental, vision

Job summary

McKinstry is seeking a Senior Helpdesk Technician to provide hands-on technical support for employees in Spokane and remote locations. You will resolve hardware, software, and systems issues, perform builds and software deployments, and maintain documentation.

The role requires strong communication, adaptability, and the ability to prioritize in a dynamic environment. The team values customer-first support and executive-facing service.

Qualifications

• 5 years of helpdesk or deskside support experience.
• Experience with Windows OS, Microsoft 365, and enterprise apps.
• Hands-on endpoint management with SCCM/Intune and Azure AD.
• Experience supporting AV systems for meetings and events.
• Excellent verbal communication, especially with executives.
• Ability to manage competing priorities in a fast-paced environment.
• Availability for on-call rotation and in-office shift in Spokane.

Responsibilities

• Provide in-person and phone-first technical support to staff in Spokane and remote locations.
• Perform new hire builds, PC replacements, imaging, and software deployments.
• Support and troubleshoot Windows OS, Microsoft 365, and related productivity tools.
• Manage endpoints using SCCM/Intune and Azure Active Directory.
• Handle printer support, peripherals, and general deskside hardware issues.
• Participate in on‑call rotation and respond to escalated issues.
• Assist with light project management and documentation of issues and assets.
• Serve as escalation resource for less experienced staff.

Skills

Customer-first

Windows 10/11

Microsoft 365

Deskside support

Executive communication

On-site support

On-call readiness

Problem solving

Education

Tools

SCCM/Intune

Azure Active Directory

Printer support

AV systems support

Job description

McKinstry is seeking a Senior Helpdesk Technician to provide hands-on technical support for employees in Spokane and remote locations. You will resolve hardware, software, and systems issues, perform builds and software deployments, and maintain documentation.

The role requires strong communication, adaptability, and the ability to prioritize in a dynamic environment. The team values customer-first support and executive-facing service.