Seattle On-Site Service Lead

Nwestco LLC; Seattle (WA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental

Vision

Life insurance

Disability coverage

Paid time off

Clothing allowance

Paid holidays

Job summary

Nwestco LLC in Seattle is seeking an Assistant Service Manager to lead the Seattle branch on-site, coordinating scheduling, dispatch, and customer escalations while reporting to the Portland-based Service Manager. The role combines Seattle and Portland service operations to boost margins and efficiency.

The ideal candidate will be safety-focused and experienced in service leadership, with a knack for coaching technicians, managing cash flow, and ensuring high-quality customer service across both

Qualifications

• Leadership and team management experience.
• Strong communication skills.
• Proactive, safety-conscious professional.

Responsibilities

• Oversee on-site leadership for Seattle branch, scheduling, dispatch, and customer escalations.
• Maintain and update service management software for both Portland and Seattle branches.
• Work with Service Manager to improve margins and efficiency across both branches.
• Review technician timesheets for billing and payroll on a weekly basis.
• Manage accounts receivable and pause/due invoices with staff assistance.
• Ensure licenses and certifications are renewed for technicians.
• Generate daily/weekly reports for management to drive operations.
• Conduct annual performance reviews for supervised staff.
• Support SOPs and process improvements; enforce policies.

Skills

Leadership

Communication

Problem-solving

Customer focus

Organizational skills

Conflict resolution

Adaptability

Attention to detail

Proactive attitude

Job description

Nwestco LLC in Seattle is seeking an Assistant Service Manager to lead the Seattle branch on-site, coordinating scheduling, dispatch, and customer escalations while reporting to the Portland-based Service Manager. The role combines Seattle and Portland service operations to boost margins and efficiency.

The ideal candidate will be safety-focused and experienced in service leadership, with a knack for coaching technicians, managing cash flow, and ensuring high-quality customer service across both