Seattle Guest Services Specialist - Resident Experience

Onni Group of Companies; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical benefits

Gym access

Free parking

401(k) match

Referral program

Education allowance

Team events

Housing discount

Job summary

Onni Group of Companies in Seattle seeks a friendly Guest Services Agent to welcome residents and guests, manage front desk operations, and support a dynamic residential community. This full-time role offers the chance to build relationships, resolve inquiries, and coordinate with vendors and departments to ensure an exceptional resident experience.

The ideal candidate has a high school diploma, front office/concierge experience, and strong Microsoft Office skills, with outstanding communication

Qualifications

• High School degree or equivalent.
• Front Office/Concierge experience in hotel, residential or customer-focused industry.
• Proficiency in MS Outlook, Word, Excel, and Windows.
• Excellent customer service and interpersonal skills.

Responsibilities

• Handles all customer interactions with the highest level of hospitality and professionalism.
• Resolves customer complaints and assists with inquiries about services, hours, events, and policies.
• Logs maintenance requests, elevator reservations, and general inquiries.
• Coordinates arrival of vendors, guests, deliveries, and directs them to appropriate departments.
• Processes packages and mails accurately and promptly; maintains reception area.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Teamwork

Multitasking

Education

High School Degree or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies in Seattle seeks a friendly Guest Services Agent to welcome residents and guests, manage front desk operations, and support a dynamic residential community. This full-time role offers the chance to build relationships, resolve inquiries, and coordinate with vendors and departments to ensure an exceptional resident experience.

The ideal candidate has a high school diploma, front office/concierge experience, and strong Microsoft Office skills, with outstanding communication