Seattle Field Technical Specialist – Diagnostics & Support

Grifols Shared Services North America, Inc; Seattle (WA); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

PTO

Paid holidays

401(K) match

Tuition reimbursement

Job summary

Grifols is hiring a Technical Account Specialist I based in Seattle, WA. The role focuses on solution-oriented training, technical support, and troubleshooting at customer sites and remotely.

The position requires coordinating travel, managing client relationships, and ensuring compliant documentation in CRM systems. Ideal candidates have 0–2 years in hospital laboratory or clinical diagnostic settings, with a BS in Medical Technology preferred and proficiency in GMP/ISO processes.

Qualifications

• Equivalent military experience or Associates Degree in Medical Laboratory Science with 2 years’ experience.
• Bachelor of Science in Medical Technology or related scientific discipline is highly preferred.

Responsibilities

• Manages technical concerns and training of multiple laboratory clients and multitasks to meet deadlines.
• Responds to inquiries, complaints, service calls and product solutions at client sites and Grifols facilities.
• Manages schedules including travel arrangements and coordination of reagents delivery.
• Performs implementation activities from pre-implementation through go live including instrument config and LIS connectivity.
• Provides technical training and ongoing support of Grifols diagnostic products at client sites.

Skills

Organizational skills

GMP/ISO knowledge

Microsoft applications

Analytical troubleshooting

Education

AS or military equivalent

BS in Medical Technology (preferred)

Tools

Microsoft Office

Job description

Grifols is hiring a Technical Account Specialist I based in Seattle, WA. The role focuses on solution-oriented training, technical support, and troubleshooting at customer sites and remotely.

The position requires coordinating travel, managing client relationships, and ensuring compliant documentation in CRM systems. Ideal candidates have 0–2 years in hospital laboratory or clinical diagnostic settings, with a BS in Medical Technology preferred and proficiency in GMP/ISO processes.