Field Technical Account Specialist — Seattle

Grifols; Seattle (WA); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Tuition reimbursement

401(k) match up to 5%

Job summary

Grifols is seeking a Technical Account Specialist I in Seattle to deliver solution-focused training and technical support to healthcare customers. You will manage ongoing client relationships, coordinate travel and reagent delivery, and assist with instrument configuration and validation across Grifols diagnostic products.

Ideal candidates bring strong communication skills, problem-solving abilities, and familiarity with LIS connectivity and regulatory documentation, enabling timely service and

Qualifications

• Equivalent military experience or Bachelors in Medical Technology or related field.
• 0–2 years in hospital laboratory or clinical diagnostic industry with a Bachelors.
• 2–4 years with an Associate Degree; transfusion medicine familiarity preferred.
• Strong problem solving, communication and regulatory awareness.

Responsibilities

• Provide solution-oriented consultative training and technical support at client sites and remotely.
• Manage customer relationships and respond to inquiries and service calls within designated timelines.
• Coordinate schedules, travel, and delivery of reagents; support go-live activities.
• Perform instrument configuration, LIS connectivity, training and validation support.
• Document activities in CRM per regulatory guidelines and perform root-cause analysis.

Skills

Technical training

Customer relationship management

Remote/travel coordination

CRM documentation

Root cause analysis

Effective communication

Education

BS in Medical Technology

Tools

LIS connectivity

Microsoft Office

Documentation systems (CRM)

Job description

Grifols is seeking a Technical Account Specialist I in Seattle to deliver solution-focused training and technical support to healthcare customers. You will manage ongoing client relationships, coordinate travel and reagent delivery, and assist with instrument configuration and validation across Grifols diagnostic products.

Ideal candidates bring strong communication skills, problem-solving abilities, and familiarity with LIS connectivity and regulatory documentation, enabling timely service and