Field Technical Account Specialist – Seattle

GRIFOLS, S.A.; Oregon; Hybrid; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO and paid holidays

401(k) match

Tuition reimbursement

Job summary

Grifols is seeking a Technical Account Specialist I to deliver solution-oriented training and remote support to clients. The role involves on-site and remote troubleshooting, coordinating with Sales, Supply Chain, and Global Response Team, and maintaining instrument configurations and software updates.

The position requires up to 70% travel, strong communication skills, and experience in a hospital laboratory or diagnostic setting. Seattle-based field role with global collaboration.

Qualifications

• Equivalent military experience or Associate Degree in Medical Laboratory Science with 2 years' experience.
• Bachelor of Science in Medical Technology or related scientific discipline is highly preferred.
• Must have valid driver's license to perform job duties and travel to customer site.

Responsibilities

• Manages technical concerns and training of multiple laboratory clients and multitasks to meet deadlines.
• Maintains customer relationships by responding to inquiries and coordinating service calls at client sites and Grifols facilities.
• Schedules travel and coordinates delivery of reagents and instrument configurations.
• Executes pre-implementation through go-live activities including LIS connectivity and instrument validation support.
• Provides technical training and ongoing support of Grifols diagnostic products at client sites.

Skills

Organizational skills

Communication skills

Troubleshooting

Analytical skills

Self-motivated

Interpersonal skills

Presentation skills

Technical writing

Education

Associate degree in Medical Laboratory Science

Bachelor of Science in Medical Technology

Tools

Microsoft Office

CRM systems

Secure Remote Connectivity tools

Job description

Grifols is seeking a Technical Account Specialist I to deliver solution-oriented training and remote support to clients. The role involves on-site and remote troubleshooting, coordinating with Sales, Supply Chain, and Global Response Team, and maintaining instrument configurations and software updates.

The position requires up to 70% travel, strong communication skills, and experience in a hospital laboratory or diagnostic setting. Seattle-based field role with global collaboration.