Seattle-Based End User Support Analyst

KPFF Inc.; Seattle, Northern (WA, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Medical insurance

Dental insurance with no-premium

Vision insurance with no-premium

HSAs with employer contribution

FSA (medical)

Dependent Care FSA

Employee Assistance Program

Group life insurance

Short-term disability insurance

Long-term disability insurance

Paid holidays

Vacation days

Personal/Sick time

Jury duty pay

Paid family leave

Job summary

KPFF Consulting Engineers in Seattle seeks a full-time End User Analyst to be the go-to resource for desktop support and daily tech troubleshooting. This 8AM–5PM, Monday–Friday role requires strong communication, proactive learning, and a collaborative, growth-oriented mindset to support team productivity.

You will install, configure, and maintain end-user hardware and software, manage site-specific network issues, and help track inventory while partnering with Tier 2 IT support and the client

Qualifications

• Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
• Experience with mobile operating systems, Apple iOS and Android.
• Hands-on hardware troubleshooting experience.
• 1+ years in a customer service role.
• Excellent communication skills -- verbal, written and presentation.
• Able to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Track inventory and purchase desktop hardware and related products.
• Collaborate with client manager and Tier 2 IT support to fix advanced issues.
• Daily support of site-specific network and workstation operating systems, workstation connectivity, and end-user applications.
• Proactively test new or enhanced applications and provide feedback to the IT Service Desk Manager.
• Assist Senior IT Staff with complex network issues and analyses.
• Maintain deployment workflows and documentation of work processes.

Skills

Windows 11

Windows Server

Desktop troubleshooting

Mobile OS iOS/Android

Customer service

Communication skills

Problem solving

Team collaboration

Documentation

End-user support

Job description

KPFF Consulting Engineers in Seattle seeks a full-time End User Analyst to be the go-to resource for desktop support and daily tech troubleshooting. This 8AM–5PM, Monday–Friday role requires strong communication, proactive learning, and a collaborative, growth-oriented mindset to support team productivity.

You will install, configure, and maintain end-user hardware and software, manage site-specific network issues, and help track inventory while partnering with Tier 2 IT support and the client