Onsite End-User Support Specialist & Troubleshooter

UNAVAILABLE; Washington; On-site; USD 55,000 - 70,000; Full time

Job summary

design Data, Inc. is seeking a technical support specialist in Washington, US. In this role, you will provide troubleshooting and support for applications, systems, and hardware issues. You will also offer coaching to Tier 1 and 2 technicians and create documentation for knowledge sharing.

The ideal candidate has a background in technical support, strong problem-solving skills, and relevant certifications such as A+. This position involves both on-site and remote support.

Qualifications

• 2 years of relevant experience in a technical help desk environment.
• Valid driver’s license, insurance and reliable personal vehicle.
• Required certifications: A+, Microsoft Office Specialist, ACMT or Microsoft 365 Certified

Responsibilities

• Provide troubleshooting and resolution for technical issues.
• Offer onsite support for clients.
• Document and track service requests in ticket management system.

Skills

Verbal Communication

Problem-Solving

Organizational Skills

Customer Service Skills

Technical Support Skills

Education

High school diploma or GED required

Associate degree or higher preferred

Tools

ConnectWise

Microsoft Office

Kaseya

Zoom

Job description

design Data, Inc. is seeking a technical support specialist in Washington, US. In this role, you will provide troubleshooting and support for applications, systems, and hardware issues. You will also offer coaching to Tier 1 and 2 technicians and create documentation for knowledge sharing.

The ideal candidate has a background in technical support, strong problem-solving skills, and relevant certifications such as A+. This position involves both on-site and remote support.