Seasonal Ticketing Supervisor - Winter Guest Experience

SKI NY-SKIPA EXPO - Ski Areas of New York, Inc.; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Housing available

Job summary

Windham Mountain Club in Windham, NY is seeking a Ticketing Supervisor for the winter season. This in-person role oversees daily ticketing operations, supports sales of season passes and memberships, and supervises staff.

You will schedule staff, resolve guest issues, maintain transaction accuracy, and liaise with a range of resort departments. The position offers housing and requires availability for early mornings, evenings, weekends, and holidays.

Qualifications

• Previous leadership experience in ticketing, guest services, hospitality, retail, or a related field.
• Strong customer service, communication, and problem-solving skills.
• Experience with POS systems and handling transactions.
• Proficiency in Microsoft Excel and Outlook.
• Ability to train and support team members.
• Highly organized and able to multitask in a fast-paced environment.

Responsibilities

• Supervise daily ticketing operations and support exceptional guest service.
• Resolve guest concerns and assist with transaction or system issues.
• Create and manage staff schedules and departmental coverage.
• Sell and assign 3500 Club lockers and maintain locker room standards.
• Prepare coffee service on weekends and holidays.
• Process lift ticket and season pass sales and ensure transaction accuracy.
• Maintain confidential guest information and financial records.
• Train, coach, and support ticketing staff.
• Monitor POS systems and assist with troubleshooting.
• Support departmental goals, reporting, and operational improvements.
• Provide information on resort products, events, and services.
• Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
• Assist with special events, promotions, and other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Team training

Multitasking

Tools

POS systems

Microsoft Excel

Outlook

Job description

Windham Mountain Club in Windham, NY is seeking a Ticketing Supervisor for the winter season. This in-person role oversees daily ticketing operations, supports sales of season passes and memberships, and supervises staff.

You will schedule staff, resolve guest issues, maintain transaction accuracy, and liaise with a range of resort departments. The position offers housing and requires availability for early mornings, evenings, weekends, and holidays.