Winter Ticketing Supervisor — Housing Included

Windham Mountain Club; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Housing available

Job summary

Windham Mountain Club in Windham, NY seeks a Ticketing Supervisor for the winter season. This in-person, full-time role oversees daily ticketing operations, supports sales, memberships, and staff scheduling while ensuring guest satisfaction.

You will supervise, train staff, handle transactions, manage locker assignments, and coordinate with other departments. Housing is available; start around Thanksgiving or early December; must be able to work mornings, evenings, weekends, and holidays.

Qualifications

• Previous leadership experience in ticketing, guest services, hospitality, or a related field.
• Strong customer service, communication, and problem-solving skills.
• Experience with POS systems and handling transactions.
• Highly organized and able to multitask in a fast-paced environment.

Responsibilities

• Supervise daily ticketing operations and support exceptional guest service.
• Resolve guest concerns and assist with transaction or system issues.
• Create and manage staff schedules and departmental coverage.
• Sell and assign 3500 Club lockers and maintain locker room standards.
• Prepare coffee service on weekends and holidays.
• Process lift ticket and season pass sales and ensure transaction accuracy.
• Maintain confidential guest information and financial records.
• Train, coach, and support ticketing staff.
• Monitor POS systems and assist with troubleshooting.
• Support departmental goals, reporting, and operational improvements.
• Provide information on resort products, events, and services.
• Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
• Assist with special events, promotions, and other duties as assigned.

Skills

Leadership

Customer Service

POS Systems

Excel

Outlook

Tools

POS Systems

Microsoft Excel

Outlook

Job description

Windham Mountain Club in Windham, NY seeks a Ticketing Supervisor for the winter season. This in-person, full-time role oversees daily ticketing operations, supports sales, memberships, and staff scheduling while ensuring guest satisfaction.

You will supervise, train staff, handle transactions, manage locker assignments, and coordinate with other departments. Housing is available; start around Thanksgiving or early December; must be able to work mornings, evenings, weekends, and holidays.