Winter Reservations Specialist

Windham Mountain Club; New York, Northern (NY, KY); Hybrid; USD 26,000 - 30,000; Part time

Job summary

Windham Mountain Club in Windham, NY is seeking a Winter Reservations Representative for a part-time seasonal winter role. You will interact with guests, answer questions, book reservations, respond to emails, and handle complaints in a high-volume call center setting.

The position requires early mornings, evenings, weekends, and holidays; pay is $19-$22 per hour based on experience, with an anticipated start date at the beginning of December. Indoor position with on-site work.

Qualifications

• 2+ years of customer service experience.
• Strong interpersonal and verbal communication skills.
• Able to work in a loud, high-traffic environment.

Responsibilities

• Answer inbound calls professionally and timely.
• Create guest reservations for tickets, passes, tubing, rentals, and lessons.
• Stay up to date with Windham packages and offerings.
• Operate the POS system for basic transactions daily.
• Resolve guest issues calmly or escalate to management as needed.
• Maintain a clean and professional appearance and dress code.

Skills

Customer service

Interpersonal skills

Verbal communication

Computer skills

Tools

Point of sale system

Job description

Windham Mountain Club in Windham, NY is seeking a Winter Reservations Representative for a part-time seasonal winter role. You will interact with guests, answer questions, book reservations, respond to emails, and handle complaints in a high-volume call center setting.

The position requires early mornings, evenings, weekends, and holidays; pay is $19-$22 per hour based on experience, with an anticipated start date at the beginning of December. Indoor position with on-site work.