Winter Reservations Specialist

Windham Mountain Club; New York (NY); Híbrido; USD 26.000 - 30.000; A tiempo parcial

Descripción de la vacante

Windham Mountain Club in Windham, NY is seeking a Winter Reservations Representative for a part-time seasonal winter role. You will interact with guests, answer questions, book reservations, respond to emails, and handle complaints in a high-volume call center setting.

The position requires early mornings, evenings, weekends, and holidays; pay is $19-$22 per hour based on experience, with an anticipated start date at the beginning of December. Indoor position with on-site work.

Formación

• 2+ years of customer service experience.
• Strong interpersonal and verbal communication skills.
• Able to work in a loud, high-traffic environment.

Responsabilidades

• Answer inbound calls professionally and timely.
• Create guest reservations for tickets, passes, tubing, rentals, and lessons.
• Stay up to date with Windham packages and offerings.
• Operate the POS system for basic transactions daily.
• Resolve guest issues calmly or escalate to management as needed.
• Maintain a clean and professional appearance and dress code.

Conocimientos

Customer service

Interpersonal skills

Verbal communication

Computer skills

Herramientas

Point of sale system

Descripción del empleo

Description

Welcome to Windham Mountain Club!

Work Location: In-person role based in Windham, NY.

Seasonal Position: This role has part time and full time openings available

Pay: $19-$22 per hour based on experience

Anticipated Start Dates: The Beginning of Decemberor the end of November

Schedule: Will require working early mornings, weekends, and holidays

Conditions: Must be able to get to a from work in all weather conditions. This is an indoor position.

Overview of Position:

The Windham Mountain Club Winter Reservations Representatives are responsible for interacting with guests to ensure a memorable time throughout their mountain experience. Representatives will assist guests by answering questions, booking reservations, providing information, answering emails, and handling complaints. They are stationed in the Call Center. This position is a high-volume, customer-facing position and requires the utmost professionalism.

Key Responsibilities:

• Answer inbound telephone calls in a professional and timely manner
• Return any missed calls and/or voicemails within a prompt timeframe
• Create new guest reservations for tickets, passes, tubing, rentals, and Ski and Ride School
• Stay up to date with the latest packages and offering available for booking from Windham Mountain Club
• Answer general information questions regarding all resort hours and operations
• Responsible for operating the point of sale system to handle basic transactions including snow checks, snow dough/gift card balance additions/inquiries, and ticket sale processing daily
• Must be able to resolve all guest issues in a calm and efficient manner, and use judgment in elevating or routing issues to a manager or other departments
• Proactively find ways to ensure our guests have a memorable experience
• Maintain a clean and professional appearance, adhering to dress code at all times

Qualifications:

• 2+ years of experience in customer service
• Excellent interpersonal and verbal communication skills
• Strong computer and phone system skills; must have experience with basic computer software
• Able to work effectively in stressful and loud environments
• Able to adapt quickly in a changing environment.

Physical Requirements:

• Ability to lift and maneuver up to 15 pounds.
• Ability to sit for up to 8 hours.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to push, pull, bend, stoop, kneel, and reach occasionally.
• Ability to perform fine motor skills congruent with operating computers and smart phones.

Requirements

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.