Seasonal Tax Office Team Lead

H&R Block, Inc.; Lenexa (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Lenexa, KS is seeking an Office Experience Manager to translate directives into disciplined daily execution, coaching, and client-focused service. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive adoption of the client experience while growing the office’s seasonal tax business.

You’ll start part-time in the fall, ramp for tax season, then expand hours from January through April, including evenings and weekends.

Qualifications

• Experience managing people in a service or retail setting.
• Proven ability to coach and develop staff using a structured approach.
• Ability to interpret KPI and coaching data to guide priorities.
• Strong decision-making and judgment in a fast-paced environment.
• Excellent interpersonal and communication skills for difficult conversations.
• Proficiency with MS Office, Teams, and office systems.
• Flexible schedule and adaptability to changing business needs.

Responsibilities

• Deliver the daily consultative client experience with disciplined execution.
• Lead and coach Tax Advisors and CSPs, ensuring on-site client interactions meet standards.
• Manage office operations, scheduling, timekeeping, and walk-in coverage.
• Drive office growth targets in collaboration with OEM and DGM.
• Lead change management with empathy, addressing performance gaps promptly.

Skills

People management

Coaching capability

Data fluency

MS Office

Teams

Education

High school diploma / GED / equivalent

Tools

MS Office

Teams

Job description

H&R Block in Lenexa, KS is seeking an Office Experience Manager to translate directives into disciplined daily execution, coaching, and client-focused service. You will lead Tax Advisors and CSPs, coordinate with the CCS team, and drive adoption of the client experience while growing the office’s seasonal tax business.

You’ll start part-time in the fall, ramp for tax season, then expand hours from January through April, including evenings and weekends.