Seasonal Tax Office Leader & Coach

H&R Block, Inc.; Kansas City (MO); On-site; USD 30,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block in Kansas City, MO, seeks a part-time, in-person Office Leadership role to translate directives into disciplined daily execution and coaching, accelerating the seasonal tax business.

You will start with a flexible fall schedule, ramp for the busy season, then extend to January–April with evening and weekend hours as needed. This is not a remote position and requires in-office work.

Qualifications

• Demonstrated people leadership in service or retail.
• Strong client-focused mindset and consultative approach.
• Proven coaching ability with direct feedback and behavior changes.
• Decisive judgment in fast-paced environments with minimal supervision.
• Clear communication and conflict management with clients and staff.

Responsibilities

• Own daily delivery of consultative client experience in the office.
• Model client-centric behaviors and set the standard for the team.
• Serve as on-site contact for escalated client service concerns; resolve promptly.
• Conduct client walks/talks and exit conversations to gather feedback and coaching needs.
• Coach Tax Advisors and CSPs using a Coaching Roadmap to drive improvements.
• Manage day-to-day office operations, scheduling, capacity, and walk-in coverage.
• Lead daily huddles and communicate priorities and recognition to associates.
• Drive office growth metrics with OEM and DGM and sustain client engagement.

Skills

People management

Client-centric mindset

Coaching capability

Decision-making

Interpersonal & communication

Data fluency

MS Office / Teams

Adaptability

Schedule management

Customer service excellence

Education

High school diploma / GED / equivalent

Tools

MS Office

MS Teams

Dimensions

Work Center

Copilot/Sidekick

Job description

H&R Block in Kansas City, MO, seeks a part-time, in-person Office Leadership role to translate directives into disciplined daily execution and coaching, accelerating the seasonal tax business.

You will start with a flexible fall schedule, ramp for the busy season, then extend to January–April with evening and weekend hours as needed. This is not a remote position and requires in-office work.