Seasonal Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Saint Joseph Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist for an in-person, seasonal role. You will greet clients, manage scheduling, and support day-to-day office operations alongside tax professionals. With on-the-job training, this position can lead toward tax preparation or office leadership opportunities.

The role is in-person, not remote, with evenings and weekends required during tax season. You’ll contribute to a professional, welcoming client experience and uphold

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer tools (Office, Teams, scheduling systems).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Evenings & weekends availability

Fast-paced environment

Customer service

Hospitality experience

Receptionist experience

Tax office exposure experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Client Service Professional / Receptionist for an in-person, seasonal role. You will greet clients, manage scheduling, and support day-to-day office operations alongside tax professionals. With on-the-job training, this position can lead toward tax preparation or office leadership opportunities.

The role is in-person, not remote, with evenings and weekends required during tax season. You’ll contribute to a professional, welcoming client experience and uphold