Seasonal Tax Office Client Experience Specialist

H&R Block, Inc.; Georgetown (DE); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in our local office. This in-person role supports tax professionals and helps maintain a welcoming, organized environment.

Evenings and weekends during tax season are required. Training provided; this position can lead to growth in tax services or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to ensure a professional client experience.
• Collaborate with tax professionals and team members to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in our local office. This in-person role supports tax professionals and helps maintain a welcoming, organized environment.

Evenings and weekends during tax season are required. Training provided; this position can lead to growth in tax services or office leadership.