Seasonal Tax Associate — Training & Client Impact

H&R Block, Inc.; Falls Church (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Tax Associate to work in-person at a local tax office in Falls Church, VA. You’ll gather information from clients, prepare tax returns, and answer questions with guidance from experienced teammates.

You will learn on the job, build client relationships, and grow tax knowledge while earning an hourly wage during peak periods. This role requires strong communication and service skills.

Qualifications

• Successful completion of the HR Block Income Tax Course or equivalent tax training.
• Experience interacting with customers or clients in a service-oriented environment.
• Strong communication skills, including explaining information clearly and asking questions to understand needs.
• Problem-solving skills, including organizing information and identifying solutions.
• Comfort using digital tools and systems including AI-based tools like Copilot and ChatGPT.
• High school diploma / GED or equivalent.

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in a way clients can easily understand.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources.
• Build strong client relationships and support office priorities through teamwork and a client-first approach.

Skills

Customer service experience

Strong communication skills

Problem-solving

Familiar with AI tools Copilot/ChatGPT

Education

High school diploma / GED

Tools

Copilot

ChatGPT

Job description

H&R Block, Inc. is seeking a seasonal Tax Associate to work in-person at a local tax office in Falls Church, VA. You’ll gather information from clients, prepare tax returns, and answer questions with guidance from experienced teammates.

You will learn on the job, build client relationships, and grow tax knowledge while earning an hourly wage during peak periods. This role requires strong communication and service skills.