Seasonal Support Lead: Store Ops & Guest Experience

Five Below; Haltom City (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is a vibrant retail retailer headquartered in Philadelphia with over 1,900 stores. This role supports daily operations, supervises crew members, and ensures a high-quality customer experience across the store environment.

The position requires at least 1 year of management experience, strong communication, and a flexible schedule including day, evening, weekends, and possibly overnight shifts. Starting hourly pay is advertised as $11.50.

Qualifications

• High school graduate or equivalent; college experience preferred.
• 1 year of management experience is required.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively.
• Creative thinking and problem solving.
• Ability to stay composed under pressure.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on BEST customer service and fast check-out experiences.
• Oversees daily activities of store associates and ensures performance.
• Assists with receiving, unpacking, and stocking on the sales floor.
• Acts as Manager on Duty handling store operations and staff management.
• Occasionally opens or closes the store and secures cash and alarms.
• Supports onboarding and ongoing training of associates.
• Drives sales and manages expenses through merchandising and service.
• Partners with store leadership on merchandising procedures and recovery.
• Performs general store maintenance.

Skills

Team leadership

Customer service

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is a vibrant retail retailer headquartered in Philadelphia with over 1,900 stores. This role supports daily operations, supervises crew members, and ensures a high-quality customer experience across the store environment.

The position requires at least 1 year of management experience, strong communication, and a flexible schedule including day, evening, weekends, and possibly overnight shifts. Starting hourly pay is advertised as $11.50.