Seasonal Store Lead — Part-Time, Customer WOW

Five Below; Traverse City (MI); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

Five Below is seeking a Store Manager on the floor to lead crew members, drive customer service and sales, and oversee store operations. The role requires a minimum of 1 year of management experience and strong communication skills.

This hourly position starts at $15.00 per hour, with responsibilities including opening/closing the store, cash handling, and staff supervision in a fast-paced retail environment. College experience is preferred, with emphasis on teamwork and adaptability.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Connaissances

Verbal & written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Formation

High School Graduate or equivalent

College experience preferred

Description du poste

Five Below is seeking a Store Manager on the floor to lead crew members, drive customer service and sales, and oversee store operations. The role requires a minimum of 1 year of management experience and strong communication skills.

This hourly position starts at $15.00 per hour, with responsibilities including opening/closing the store, cash handling, and staff supervision in a fast-paced retail environment. College experience is preferred, with emphasis on teamwork and adaptability.