Seasonal Store Lead - Customer Experience & Ops

Five Below; Pennsville Township (NJ); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below in Pennsville, NJ seeks an energetic Store Manager on the sales floor. You will lead crew, train staff, and ensure outstanding customer service while managing daily operations and inventory. The role requires willingness to work flexible hours, multi-task, and maintain composure under pressure in a fast-paced retail environment.

Join a culture that values bold ideas, fast decision-making, and the WOW customer experience, with opportunities for growth across our expanding stores.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Pennsville, NJ seeks an energetic Store Manager on the sales floor. You will lead crew, train staff, and ensure outstanding customer service while managing daily operations and inventory. The role requires willingness to work flexible hours, multi-task, and maintain composure under pressure in a fast-paced retail environment.

Join a culture that values bold ideas, fast decision-making, and the WOW customer experience, with opportunities for growth across our expanding stores.