Seasonal Stock & Customer Care Associate

fivebelow; Boston (MA); On-site; USD 21,000 - 25,000; Part time

Job summary

Five Below in Boston is seeking team members to greet customers, assist with purchases, and share product knowledge. You’ll help drive sales, promote store events, and ensure a positive shopping experience for all guests.

Responsibilities include handling returns, restocking, and communicating customer needs to management. The role emphasizes teamwork, flexibility, and a friendly, can-do attitude in a fast-paced retail environment.

Qualifications

• Must be at least 16 years old.
• Flexible schedule availability.
• Comfortable with technology (computers, cash registers, mobile devices).
• Good communicator who can engage with customers.
• Able to handle customer interactions professionally.
• Use basic information-gathering skills to solve problems.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Technology literacy

Flexible schedule

Problem solving

Job description

Five Below in Boston is seeking team members to greet customers, assist with purchases, and share product knowledge. You’ll help drive sales, promote store events, and ensure a positive shopping experience for all guests.

Responsibilities include handling returns, restocking, and communicating customer needs to management. The role emphasizes teamwork, flexibility, and a friendly, can-do attitude in a fast-paced retail environment.