Seasonal Stock & Customer Service Pro

Five Below Inc; Burlington (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below Inc. in Burlington, MA is hiring for an hourly team member to greet customers and provide fast, friendly service. You will share product knowledge, assist shoppers in finding items, and promote current store events to boost sales.

The role requires a flexible schedule, basic tech comfort, and strong communication. Training is provided to learn procedures and stock updates while contributing to a positive store environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Age 16+

Flexible schedule

Tech savvy

Good communicator

Professional demeanor

Problem solving

On-the-job learning

Job description

Five Below Inc. in Burlington, MA is hiring for an hourly team member to greet customers and provide fast, friendly service. You will share product knowledge, assist shoppers in finding items, and promote current store events to boost sales.

The role requires a flexible schedule, basic tech comfort, and strong communication. Training is provided to learn procedures and stock updates while contributing to a positive store environment.