Dock Representative Helper

White Pass & Yukon Route; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Housing Available

Job summary

White Pass & Yukon Route in Skagway, Alaska, is seeking a Dock Representative Helper for a full-time seasonal role from early May to late September. You will greet cruise guests, assist with loading, and serve as a liaison between pier operations and passengers.

The position requires strong customer service, public speaking, teamwork, and the ability to stand outdoors and work flexible hours. Valid driver's license is required; housing is available.

Qualifications

• Friendly, reliable, and able to work in a team.
• Willingness to work a flexible schedule.
• Positive attitude and excellent teamwork skills.
• Strong public speaking and ability to relay information clearly.

Responsibilities

• Greet cruise ship guests on the pier in a friendly manner.
• Serve as liaison between onboard train personnel and passengers during loading.
• Field and answer questions from guests.
• Count tickets from daily sales.
• Assist with loading/unloading up to 500 passengers safely.
• Direct cruise ship passengers to the correct tour location.
• Perform crossing guard duties as needed.

Skills

Friendly

Reliable

Teamwork

Public speaking

Customer service

Skagway knowledge

Driver's license

Flexible schedule

Job description

White Pass & Yukon Route, a successful, historic company engaged in rail, tourism and port operations, based in Skagway, Alaska, has an opening for a Dock Representative Helper. This is a full-time, seasonal position. The position will be available early May to late September.

Duties:

• Greet cruise ship guests on the pier in a friendly and approachable way
• Serve as a liaison between onboard train personnel and passengers when loading the train
• Field and answer questions from guests in a helpful and courteous manner
• Count tickets from daily sales
• Assist with loading/unloading up to 500 passengers in a safe and timely manner
• Directing cruise ship passengers on pier to proper tour location
• Perform crossing guard duties as needed

Skills / requirements:

• Applicants should be friendly, reliable and enjoy working in a team setting
• Willingness to work a flexible schedule
• A positive attitude andexcellent teamwork skills
• Strong public speaking skills – ability to communicate important information to the public and to coworkers
• Customer service experience a must
• Knowledge of Skagway and all tours that combine with the train
• Must be able to stand for long periods of time and work outdoors in the elements
• Valid Driver’s License Required

Housing Available