Seasonal Shift Leader - Lead, Sell & Delight Customers

Minis; Orlando (FL); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

MINISO USA in Orlando seeks a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role drives KPIs and supports cash handling, merchandising, and shipment processing.

The Shift Leader also promotes the store’s membership program to foster loyalty and ensures an energetic, positive environment for both team and customers.

Formación

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsabilidades

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge.
• Support daily operations including replenishment, fronting, maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensure readiness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adherence to company policies.
• Process sales transactions accurately at the register and POS.
• Participate in store promotions and events to support business objectives.

Conocimientos

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

POS systems

Educación

High school diploma or equivalent; associate degree preferred

1+ years as keyholder/supervisor/shift leader in retail

Descripción del empleo

MINISO USA in Orlando seeks a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role drives KPIs and supports cash handling, merchandising, and shipment processing.

The Shift Leader also promotes the store’s membership program to foster loyalty and ensures an energetic, positive environment for both team and customers.