Seasonal Shift Leader: Drive Sales & Customer Experience

MINISO USA; Lake Angelus (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

MINISO USA in Lake Angelus, MI is seeking a Shift Leader to assist the Store Manager with daily operations, training, and exceptional customer service. You will handle cash, merchandising, opening/closing, and promote the store’s membership program to foster loyalty, creating a positive environment for customers and the team.

The role requires leadership, multitasking, and basic POS knowledge, with a HS diploma and 1+ years in a supervisory retail role. Travel between locations may be required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Travel flexibility

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA in Lake Angelus, MI is seeking a Shift Leader to assist the Store Manager with daily operations, training, and exceptional customer service. You will handle cash, merchandising, opening/closing, and promote the store’s membership program to foster loyalty, creating a positive environment for customers and the team.

The role requires leadership, multitasking, and basic POS knowledge, with a HS diploma and 1+ years in a supervisory retail role. Travel between locations may be required.