Seasonal Service Associate: Elevate Customer Experience

Macy's; Greensboro (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. You will help create a welcoming space and assist customers respectfully throughout their visit.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to communicate effectively with customers and coworkers.
• Read and understand employment policies in English.
• Make prompt, sound decisions to address customer needs.
• Work independently or as part of a team.
• Comfort handling electronic devices and point-of-sale systems.

Responsibilities

• Assist customers with purchases, returns, and order pickups.
• Support BOPS and ensure a smooth pickup or return experience.
• Maintain a clean, organized, and welcoming selling space.
• Engage customers, explain loyalty benefits, and promote programs.
• Meet daily sales goals and contribute to team success.
• Provide genuine hospitality and end interactions positively.

Skills

Customer service

Communication

Multitasking

Teamwork

Flexibility

Problem solving

Attention to detail

Sales goals

Job description

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. You will help create a welcoming space and assist customers respectfully throughout their visit.