Seasonal Senior Customer Support Agent – Airport

Enterprise; Palm Springs (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental and Alamo brands and is seeking a Seasonal Customer Assistance Representative Sr at the Palm Springs Airport location. You will provide high level customer service, assist internal and external customers, and support rental operations in person and by phone.

The role requires open availability for a full-time schedule (40 hours/week) and up to 180 days of seasonal employment from October 22, 2026 through April 20, 2027,

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• High School Diploma or GED required.
• Minimum of 1 year customer service or sales experience.
• Must be authorized to work in the U.S. and not require work sponsorship by our company for this position, now or in the future
• Open availability to work 40 hours/week including days, nights, weekends and holidays.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental and Alamo brands and is seeking a Seasonal Customer Assistance Representative Sr at the Palm Springs Airport location. You will provide high level customer service, assist internal and external customers, and support rental operations in person and by phone.

The role requires open availability for a full-time schedule (40 hours/week) and up to 180 days of seasonal employment from October 22, 2026 through April 20, 2027,