Seasonal Customer Service Agent

National Car Rental; Sanford (FL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30 minute paid lunch

Employee rental car discounts

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is seeking a Seasonal Part-Time Customer Service Agent at the Sanford Airport (32773). The role focuses on friendly, efficient service throughout the rental process and supports customers with brand-specific information.

Starting pay is $16.00 per hour, increasing to $16.50 after 4pm. The position is temporary, up to 180 days, with a schedule requiring three 8-hour shifts per week, including weekends, and offers benefits like lunch, rental car

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• Basic level experience with PC and Microsoft Office.
• Authorized to work in the United States without sponsorship.
• Must have a valid driver's license.
• No more than 2 moving violations and/or at-fault accidents in past 3 years.
• No DUI/DWI in past 5 years.
• Seasonal employment up to 180 days.
• Willing to work at the Sanford Airport (32773).
• Three 8-hour shifts per week, with two weekend days.

Responsibilities

• Greets and assists customers with rental processes and questions.
• Identifies the customer by name and verifies the rental agreement.
• Ensures smooth handling of the rental and assists in exchange/return procedures.
• Resolves issues to maintain customer loyalty.
• Greets customers, thanks them, and provides focused attention.
• Prepares rental and return documents accurately and completely.
• Offers directions and local information to customers.
• Reviews rental parameters to ensure understanding of rates and charges.

Skills

Customer service

Education

High School Diploma or G.E.D.

Tools

PC and Microsoft Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Part-Time Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

• This pay for this position starts at $16.00 / hr ($16.50 / hour after 4pm).
• This position is a SEASONAL position. This position will be temporary, up to 180 days of employment.
• This position is located at the Sanford Airport (zip code 32773).

We Offer

• 30 minute paid lunch
• Employee rental car discounts
• Training and development

Seasonal Commitment

• Must be able to commit to a consistent part-time schedule. Start dates will be available in November, December and January.
• Minimum expectations of availability would be THREE (8 hour) shifts per week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license
• Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years
• Must be willing to accept seasonal employment, up to 180 days
• Must not have held seasonal employment with Enterprise or its affiliates within the last 4 months
• Must be willing and able to stand and/or walk for long periods of time
• Must be able to read, write, speak and understand English
• Must be willing to work at the Sanford Airport (zip code 32773)
• Must be willing to accept the starting pay of $16.00/hour ($16.50/hour after 4pm)
• Apart from religious observation, interested candidates must be willing to work a consistent three day (8 hour shifts) work week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).