Seasonal Sr. Customer Assistance Representative Palm Springs Airport

Enterprise; Palm Springs (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental and Alamo brands and is seeking a Seasonal Customer Assistance Representative Sr at the Palm Springs Airport location. You will provide high level customer service, assist internal and external customers, and support rental operations in person and by phone.

The role requires open availability for a full-time schedule (40 hours/week) and up to 180 days of seasonal employment from October 22, 2026 through April 20, 2027,

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• High School Diploma or GED required.
• Minimum of 1 year customer service or sales experience.
• Must be authorized to work in the U.S. and not require work sponsorship by our company for this position, now or in the future
• Open availability to work 40 hours/week including days, nights, weekends and holidays.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a seasonal Customer Assistance Representative Sr (CAR Sr). The Seasonal Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Branch Location

• 3400 E Tahquitz Canyon Way. Palm Springs, CA 92262 at the Palm Springs Airport.

Seasonal employees may work up to 180 days max starting as early as October 22nd, 2026 through April 20th, 2027.

This is a full time position with a starting rate of pay $22.00 based on a 40 hour workweek.

• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required**

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Understand and communicate rental terms and conditions, vehicle features and other services


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned


• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• This position requires a valid Driver's License


• High School Diploma or G.E.D. required


• Minimum of 1 year customer service or sales experience


• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future


• Must have open availability. Apart from religious observances, must be available to work 40 hours/week and able to work days, nights, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.