Seasonal Customer Service Agent

National Car Rental; Orlando (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

30 minute paid lunch

Employee rental car discounts

Training and development

Job summary

National Car Rental at Orlando Airport is hiring a Seasonal Part-Time Customer Service Agent to deliver friendly, efficient service throughout the rental process. The role requires welcoming customers by name, verifying agreements, and guiding them through returns, while explaining rates and ensuring accuracy in all documents.

Start dates are anticipated in November, December and January, with a requirement of at least three 8-hour shifts per week, including weekends.

Qualifications

• Minimum 1 year experience handling customer service functions.
• Must be authorized to work in the United States and not require work sponsorship.
• Must have a valid driver's license and clean driving record.
• Must be willing to work a consistent part-time seasonal schedule.

Responsibilities

• Greet customers and answer questions at the rental counter.
• Verify rental agreements and reservations and assist with exchanges and returns.
• Explain rates, charges, and service options clearly to customers.
• Assist with directions and local information for customers.
• Prepare all rental documents accurately and complete.
• Deliver friendly, efficient service to maintain customer loyalty.

Skills

Customer service

Basic computer literacy

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Part-Time Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

• This pay for this position starts at $16.00 / hr ($16.50 / hour after 4pm).
• This position is a SEASONAL position. This position will be temporary, up to 180 days of employment.
• This position is located at the Orlando Airport (zip code 32827).

We Offer

• 30 minute paid lunch
• Employee rental car discounts
• Training and development

Seasonal Commitment

• Must be able to commit to a consistent part-time schedule. Start dates will be available in November, December and January.
• Minimum expectations of availability would be THREE (8 hour) shifts per week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license
• Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 years
• Must be willing to accept seasonal employment, up to 180 days
• Must not have held seasonal employment with Enterprise or its affiliates within the last 4 months
• Must be willing and able to stand and/or walk for long periods of time
• Must be able to read, write, speak and understand English
• Must be willing to work at the Orlando Airport (zip code 32827)
• Must be willing to accept the starting pay of $16.00/hour ($16.50/hour after 4pm)
• Apart from religious observation, interested candidates must be willing to work a consistent three day (8 hour shifts) work week. Two of the scheduled days must be on a weekend (Friday, Saturday, or Sunday).