Seasonal Scheduling & Customer Experience Specialist

Bulmann Dock & Lift; Boyne City (MI); On-site; USD 30,000 - 54,000; Full time

Job summary

Bulmann Dock & Lift in Boyne City, MI seeks a Scheduling Coordinator to ensure smooth service interactions, coordinate installations, and manage seasonal service requests across customers, vendors, and marina partners.

The ideal candidate has strong organizational and communication skills, experience with scheduling and ERP tools, and the ability to juggle multiple tasks in a fast-paced environment while maintaining excellent customer service and timely deliveries.

Qualifications

• Proven experience in customer service, scheduling, logistics, or related fields.
• Strong organizational and multitasking abilities to manage competing priorities.
• Excellent verbal and written communication, cross-functional coordination.
• Ability to adapt to changing schedules and tight deadlines.
• Experience in a service-based or installation-related industry is highly desirable.

Responsibilities

• Serve as the primary point of contact for customers with prompt, professional communication.
• Coordinate and schedule service appointments, deliveries, and installations for efficiency.
• Keep customers informed of updates, delays, and changes, addressing concerns proactively.
• Maintain communication protocols and service standards across teams and vendors.
• Audit work orders to ensure accuracy and update processes to avoid delays.
• Collaborate with service and installation teams for seamless coordination.

Skills

Scheduling

Customer service

Communication

Multitasking

ERP systems

Tools

ERP systems (NetSuite)

Microsoft Office 365

Job description

Bulmann Dock & Lift in Boyne City, MI seeks a Scheduling Coordinator to ensure smooth service interactions, coordinate installations, and manage seasonal service requests across customers, vendors, and marina partners.

The ideal candidate has strong organizational and communication skills, experience with scheduling and ERP tools, and the ability to juggle multiple tasks in a fast-paced environment while maintaining excellent customer service and timely deliveries.