Seasonal Sales Support - Woodbury Common Premium Outlets

MACKAGE; Central Valley (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Mackage is seeking a Seasonal Sales Support for our New York flagship to assist the team and deliver the brand's exceptional client experience. You will participate in daily store operations and help ensure high standards on the floor.

You will greet customers, capture information, process sales, maintain merchandising, and support back-of-house tasks while staying professional and energetic. Ideal candidates have 1-2 years in customer service, a polished appearance, excellent communication, and

Qualifications

• 1-2 years of customer service experience.
• Customer-focused mindset and upbeat attitude.
• Professional appearance and positive energy.
• Excellent interpersonal and communication skills.

Responsibilities

• Offer an exceptional client experience and uphold brand standards.
• Promote the brand image in every customer interaction.
• Greet customers on the floor and assist with loss prevention basics.
• Assist customers by gathering information, ringing and processing sales.

Skills

Customer service experience

Interpersonal communication

Professional appearance

Flexible/adaptable

Strong floor presence

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Seasonal Sales Support

Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential duties necessary to the effective day-to-day operation of the store.

What you’ll do :

• Offer an exceptional client experience at all times and maintain the brand standards.
• Promote the brand image, in each customer interaction.
• Always demonstrate a strong presence on the floor to greet all customers and to mitigate loss prevention matters.
• Guide customers by providing relevant information to ensure satisfaction.
• Pleasantly deal with customers and handle the customers’ orders by capturing customer information, ringing and processing sales transactions.
• Provide assistance to all team members and the management team.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, shipping and receiving packages etc.);
• Always ensure a level of professionalism when answering the store calls.
• Adhere to company policies and procedures at all time.
• Assist with any other related tasks assigned by the immediate supervisor.

What you’ll need:

• 1-2 years’ experience in a customer service environment
• Customer satisfaction-oriented
• Professional appearance and positive energy
• Excellent interpersonal and communication skills
• Flexibility and adaptability to the ongoing pace of the store

We want to get to know you
#MACKAGE