Seasonal Sales Support - Short Hills Mall

MACKAGE; Short Hills (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Mackage in Short Hills, NJ is seeking a Seasonal Sales Support to join our team. You will assist customers, maintain brand standards, and support daily store operations while delivering an exceptional client experience.

With 1–2 years in customer service, you bring a professional appearance, positive energy, and strong interpersonal skills. You’ll help greet customers, process sales, and ensure merchandising and back-of-house organization aligns with our luxury brand standards.

Qualifications

• 1-2 years of customer service experience.
• Customer-focused and satisfaction driven.
• Professional appearance and positive energy.
• Strong interpersonal and communication skills.
• Flexible and adaptable to store pace.

Responsibilities

• Offer an exceptional client experience at all times and maintain brand standards.
• Promote the brand image in every customer interaction.
• Greet customers on the floor and assist with loss prevention.
• Guide customers by providing relevant information to ensure satisfaction.
• Process sales transactions and capture customer information.
• Provide assistance to team members and management.
• Upkeep store standards and merchandising; organize back of house.
• Participate in daily store operations including replenishment, labeling, POS, inventory, shipping.
• Maintain professionalism when answering store calls and adhere to policies.
• Assist with other tasks as assigned by supervisor.

Skills

Customer service

Interpersonal skills

Communication

Professional appearance

Flexibility

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Seasonal Sales Support

Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential duties necessary to the effective day-to-day operation of the store.

What you’ll do :

• Offer an exceptional client experience at all times and maintain the brand standards.
• Promote the brand image, in each customer interaction.
• Always demonstrate a strong presence on the floor to greet all customers and to mitigate loss prevention matters.
• Guide customers by providing relevant information to ensure satisfaction.
• Pleasantly deal with customers and handle the customers’ orders by capturing customer information, ringing and processing sales transactions.
• Provide assistance to all team members and the management team.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, shipping and receiving packages etc.);
• Always ensure a level of professionalism when answering the store calls.
• Adhere to company policies and procedures at all time.
• Assist with any other related tasks assigned by the immediate supervisor.

What you’ll need:

• 1-2 years’ experience in a customer service environment.
• Customer satisfaction-oriented.
• Professional appearance and positive energy.
• Excellent interpersonal and communication skills.
• Flexibility and adaptability to the ongoing pace of the store.

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