Sales Associate - Spring St

APP Group (MACKAGE and SOIA&KYO); New York (NY); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Mackage in New York, NY is hiring a Sales Associate to deliver exceptional customer service, drive sales and support day-to-day operations in a luxury retail environment. You will welcome clients, advise on product selection, process transactions and maintain store standards.

You will actively participate in CRM activities, build a loyal client database, stay current with fashion trends, coordinate merchandising and assist with receiving, labeling and inventory tasks to ensure a flawless

Qualifikationen

• 1–2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.

Aufgaben

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the client database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

Kenntnisse

Customer service

Sales

Communication skills

Multilingual

POS experience

Tools

POS systems

Microsoft Office

Jobbeschreibung

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Sales Associate

Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional servicewithin a customer centric environment from product knowledge and excellentcustomer experience.
• Ensure proactive client engagement leveraging CRM and growing the clienteledatabase.
• Provide timely and informative product knowledge of the brand by explaining thecharacteristics, the advantages and the benefits of our products to new and existingcustomers.
• Participate in the daily operations of the store for optimal effectiveness (merchandisereception; labelling, merchandising, POS operations, inventory management,shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor inaddition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customerexperience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you