Sales Associate - Desert Hills Premium Outlets

APP Group (MACKAGE and SOIA&KYO); Cabazon (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

Mackage, a global outerwear leader, seeks a Sales Associate in California. You will deliver exceptional customer service, drive sales, and support daily store operations from product knowledge to POS and inventory tasks.

Join a luxury brand focused on quality and brand experience, engaging clients in a customer-centric environment and maintaining store standards.

Qualifications

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual abilities are a plus.
• Excellent customer service, sales and communication skills.

Responsibilities

• Meet and exceed store sales, KPIs and personal targets.
• Promote and act as a brand ambassador of Mackage.
• Provide product knowledge and exceptional customer experience.
• Engage clients using CRM and grow the clientele database.
• Assist in store operations: receiving, labeling, merchandising, POS, inventory.

Skills

Customer service

Sales

Communication

Team player

Multilingual

Tools

CRM

POS system

Inventory management

Job description

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Sales Associate

Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment.
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.

We want to get to know you