Senior Sales Associate (Key Holder) - Woodbury Common Premium Outlets

APP Group (MACKAGE and SOIA&KYO); Central Valley (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

MACKAGE is seeking a Senior Sales Associate with Key Holder responsibilities to drive exceptional customer service and sales in our New York store. You will support daily operations, act as a brand ambassador, and contribute to a premium shopping experience.

Ideal candidates have 1–2 years in retail with leadership exposure, strong selling skills, and a passion for fashion. Fluency in multiple languages is a plus and a positive, professional demeanor is essential.

Qualifications

• 1–2 years in a store with key holder responsibilities.
• Luxury retail experience is a plus.
• Multilingual abilities are a plus.
• Strong customer service, sales and communication skills.
• Familiarity with fashion trends and visual merchandising is a plus.

Responsibilities

• Meet and exceed store sales, KPIs and personal target.
• Act as brand ambassador delivering exceptional service in a customer-centric environment.
• Engage clients using CRM and grow the clientele database.
• Provide product knowledge and explain the benefits of our products to customers.
• Oversee daily store operations in the absence of management.
• Maintain store standards and assist with merchandising and back‑of‑house organization.
• Support the customer experience on the sales floor.

Skills

Customer service

Sales skills

Communication skills

Multilingual

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Senior Sales Associate (Key Holder)

Reporting to the Store Manager, the Senior Sales Associate with Key Holder responsibilities provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.

What you’ll do:

• Meet and exceed store sales, KPIs and personal target.
• Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
• In the absence of the management team, the senior sales associate will oversee daily operations with responsibilities (and not limited) to open and close the store, update daily reports, communicate to HQ partners effectively, execute Visual Merchandising responsibilities, ensure store standards are maintained and operational duties are consistently met.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
• Act as a strong team player and always remain respectful to your team and customers.

What you’ll need:

• 1-2 years’ experience in a store environment with key holder responsibilities
• Luxury retail experience is a plus.
• Multilingual is a plus.
• Excellent customer service, sales and communication skills set.
• Problem-solving skills related to basic customer service.
• Model a positive attitude, professional appearance, and behavior.
• Good understanding to fashion trends (an asset).
• Experience in visual merchandizing (an asset).
• Knowledge of Microsoft Office Suite and POS operating systems.

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