Seasonal Sales Pro: Elevate Customer Experience

Crate & Barrel Careers; Burlington (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Crate & Barrel Careers is seeking a Sales Associate to drive sales through customer engagement, share product knowledge, and deliver exceptional service on the sales floor. You will greet customers, respond to inquiries, process payments, and support promotions and loyalty initiatives while upholding brand standards and visual merchandising.

The role emphasizes teamwork, accountability for store profitability, and maintaining safety and stock levels.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Excellent interpersonal skills and rapport-building abilities.
• Ability to work in a flexible environment and learn continuously.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

Skills

Interpersonal skills

Customer service

Retail experience

Adaptability

Tools

POS system

AS400 system

Job description

Crate & Barrel Careers is seeking a Sales Associate to drive sales through customer engagement, share product knowledge, and deliver exceptional service on the sales floor. You will greet customers, respond to inquiries, process payments, and support promotions and loyalty initiatives while upholding brand standards and visual merchandising.

The role emphasizes teamwork, accountability for store profitability, and maintaining safety and stock levels.