Seasonal Retail Service Specialist

Michaels; Niles (OH); Sur place; USD 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Benefits package

Résumé du poste

Michaels is hiring a Store Team Member for the Youngstown-Niles, OH area to assist customers, help locate products, and ensure a fast, friendly checkout experience. You will also participate in truck unloading, stocking, and maintaining planograms to keep the storewell merchandised.

You will support omnichannel processes (BOPIS/SFS), enroll customers in rewards and credit programs, and follow SOPs while upholding Michaels’ values. This role involves standing, lifting, and teamwork.”

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide solutions
• Provide a fast checkout experience; handle cash to standards
• Enrol customers in Rewards and Private Label Credit Cards
• Educate customers on VOC survey
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) duties
• Complete merchandise recovery and returns process
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact respectfully and model Michaels’ vision and values
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Connaissances

Retail experience

Customer service

Description du poste

Michaels is hiring a Store Team Member for the Youngstown-Niles, OH area to assist customers, help locate products, and ensure a fast, friendly checkout experience. You will also participate in truck unloading, stocking, and maintaining planograms to keep the storewell merchandised.

You will support omnichannel processes (BOPIS/SFS), enroll customers in rewards and credit programs, and follow SOPs while upholding Michaels’ values. This role involves standing, lifting, and teamwork.”