Seasonal Retail Customer Experience Associate

Michaels; Mansfield (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Commuter benefits

Life and disability insurance

Job summary

Michaels is hiring at the Mansfield, OH location to provide friendly customer service and assist shoppers with finding products. The role includes checkout responsibilities with accurate cash handling and active enrollment in rewards programs, plus engaging customers about private label credit cards.

Team members will help with truck unloads, stocking, and planogram execution, while maintaining in-store recovery and stock levels.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move merchandise.
• Cash handling and basic store operations experience.

Responsibilities

• Deliver friendly customer service and help customers locate products and solutions.
• Provide a fast, friendly checkout experience with cash handling to standards.
• Engage customers in rewards programs and private label credit card enrollments.
• Assist with omni-channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram (POG) compliance.
• Maintain store recovery, in-stock levels, and merchandise presentation.
• Support shrink, safety programs, and SOP compliance.
• Cross-train in Custom Framing selling and production.

Job description

Michaels is hiring at the Mansfield, OH location to provide friendly customer service and assist shoppers with finding products. The role includes checkout responsibilities with accurate cash handling and active enrollment in rewards programs, plus engaging customers about private label credit cards.

Team members will help with truck unloads, stocking, and planogram execution, while maintaining in-store recovery and stock levels.