Seasonal Retail Associate - Customer Service & Framing

Michaels; Niles (IL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels - Youngstown-Niles, OH store is seeking an associate to deliver friendly customer service, help customers shop, and ensure a fast, friendly checkout experience. You’ll unload trucks, stock, and maintain in‑stock, well‑merchandised layouts while supporting omni‑channel services like BOPIS and SFS.

Applicants should have retail or customer service experience; responsibilities include cash handling, enrollments in rewards programs, and adhering to SOPs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact respectfully with others and be a role model.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned

Skills

Customer service

Job description

Michaels - Youngstown-Niles, OH store is seeking an associate to deliver friendly customer service, help customers shop, and ensure a fast, friendly checkout experience. You’ll unload trucks, stock, and maintain in‑stock, well‑merchandised layouts while supporting omni‑channel services like BOPIS and SFS.

Applicants should have retail or customer service experience; responsibilities include cash handling, enrollments in rewards programs, and adhering to SOPs.