Seasonal Retail Pro: Customer Service & Framing

Michaels Stores; Johnson City (TN); Vor Ort; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Partner discount programs

Zusammenfassung

Michaels Stores in Johnson City, TN is seeking an enthusiastic retail team member to assist customers, process transactions, and engage shoppers in rewards programs. This role supports BOPIS/SFS, stocking, and general store recovery to maintain a well-merchandised, in-stock environment.

The position emphasizes friendly service, cash handling accuracy, and adherence to SOPs. Physical requirements include standing for long periods and light to moderate lifting in a climate-controlled retail

Aufgaben

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Jobbeschreibung

Michaels Stores in Johnson City, TN is seeking an enthusiastic retail team member to assist customers, process transactions, and engage shoppers in rewards programs. This role supports BOPIS/SFS, stocking, and general store recovery to maintain a well-merchandised, in-stock environment.

The position emphasizes friendly service, cash handling accuracy, and adherence to SOPs. Physical requirements include standing for long periods and light to moderate lifting in a climate-controlled retail