Seasonal Retail Ops Associate — Guest Experience Pro

ALO; Newton (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Monthly incentives

Clothing allowance

Wellness Club membership

Job summary

ALO is seeking a Seasonal Operations Associate in Massachusetts to support store goals during peak periods and deliver exceptional guest experiences in alignment with the ALO Brand Mission.

Responsibilities include inventory management, shipment processing, visual merchandising, and floor recovery, with a focus on accuracy, safety, and guest satisfaction. This role requires mobility, up to 50 lb lifting, and teamwork to keep the store running smoothly during the holidays.

Qualifications

• 1+ years prior work experience in a client-centric, sales & operational environment.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate...
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Skills

Customer service

Sales experience

Mobility

Lifting up to 50 lbs

Teamwork

Job description

ALO is seeking a Seasonal Operations Associate in Massachusetts to support store goals during peak periods and deliver exceptional guest experiences in alignment with the ALO Brand Mission.

Responsibilities include inventory management, shipment processing, visual merchandising, and floor recovery, with a focus on accuracy, safety, and guest satisfaction. This role requires mobility, up to 50 lb lifting, and teamwork to keep the store running smoothly during the holidays.