Seasonal Retail Customer Service & Framing Associate

Michaels Stores; Towson (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental, vision coverage

Job summary

The Michaels Companies Inc. is seeking a store team member for our Towson, MD location. You will deliver friendly customer service, assist shoppers, and ensure fast checkouts while maintaining store standards and brand promises.

You will participate in truck unloading, stock replenishment, and planogram execution, while supporting omnichannel processes such as BOPIS and SFS. Opportunities for cross-training in framing exist, and a commitment to safety and SOPs is required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Product knowledge

Communication

Job description

The Michaels Companies Inc. is seeking a store team member for our Towson, MD location. You will deliver friendly customer service, assist shoppers, and ensure fast checkouts while maintaining store standards and brand promises.

You will participate in truck unloading, stock replenishment, and planogram execution, while supporting omnichannel processes such as BOPIS and SFS. Opportunities for cross-training in framing exist, and a commitment to safety and SOPs is required.