Seasonal Retail Customer Service Associate

Michaels of Canada; Topeka (KS); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels in Topeka, KS is seeking a Store Team Member to assist customers, maintain stock, and support checkout operations. You will help customers locate products, explain the rewards program, and participate in BOPIS and SFS processes.

This role also supports truck unloading, merchandising, and store recovery to ensure a well-stocked and welcoming environment. The position requires the ability to stand for long periods, lift heavy boxes, and work nights, weekends, and early mornings as needed.

Qualifications

• Retail or customer service experience preferred.
• Ability to handle cash and operate POS to standards.
• Willingness to learn store SOPs and process guidelines.

Responsibilities

• Help customers shop, locate products and provide solutions.
• Provide fast, friendly checkout with cashiering to standards.
• Enroll customers in Rewards program and Private Label Credit Cards.
• Educate customers on VOC surveys.
• Assist with BOPIS and Ship From Store processes.
• Participate in truck unload, stocking and planograms.
• Maintain store recoveries and in-stock conditions.
• Support shrink and safety programs.

Skills

Customer service

Retail experience

Cash handling

SOP adherence

Tools

POS system

Job description

Michaels in Topeka, KS is seeking a Store Team Member to assist customers, maintain stock, and support checkout operations. You will help customers locate products, explain the rewards program, and participate in BOPIS and SFS processes.

This role also supports truck unloading, merchandising, and store recovery to ensure a well-stocked and welcoming environment. The position requires the ability to stand for long periods, lift heavy boxes, and work nights, weekends, and early mornings as needed.