Seasonal Retail Customer Experience Specialist

Michaels INC; Auburn (AL); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Descripción de la vacante

Michaels in Auburn, AL is seeking a friendly Store Associate to help customers find products, answer questions, and ensure a smooth checkout. You will also help unload trucks, stock merchandise, and support in-store and online order processes to deliver a great shopping experience.

You will participate in inventory, planograms, and store recovery efforts while upholding Michaels’ brand standards and exceptional customer service.

Formación

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift heavy boxes as needed.
• Employees must satisfy federal, state, and local legal requirements; age 16+.

Responsabilidades

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including the merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact respectfully with others.
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Conocimientos

Customer service

Cash handling

Sales & upsell

Herramientas

POS system

Descripción del empleo

Michaels in Auburn, AL is seeking a friendly Store Associate to help customers find products, answer questions, and ensure a smooth checkout. You will also help unload trucks, stock merchandise, and support in-store and online order processes to deliver a great shopping experience.

You will participate in inventory, planograms, and store recovery efforts while upholding Michaels’ brand standards and exceptional customer service.