Seasonal Retail Customer Advocate

Michaels; Saint Cloud (MN); On-site; USD 15,000 - 18,000; Part time

Job summary

Michaels is hiring a Retail Daytime Seasonal Customer Service associate in Saint Cloud, MN. You will help customers shop, locate products, and ensure a fast, friendly checkout experience.

You’ll participate in truck unloads, stocking, and planogram execution to keep the store well-merchandised and in stock. The role supports omni-channel processes (BOPIS/SFS) and rewards enrollment, with adherence to SOPs and safety standards.

Qualifications

• Retail and/or customer service experience preferred.
• Must be able to stand for long periods of time.
• The role requires team members to be at least sixteen years old.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards; enroll them.
• Educate customers on VOC survey and gather feedback.
• Assist with BOPIS and Ship From Store processes.
• Participate in truck unload, stocking, and planogram duties.
• Maintain in-stock store, merchandise recovery, and AD set duties.
• Follow SOPs and company policies to ensure compliance.

Skills

Retail customer service

Cash handling

Rewards enrollment

VOC survey

Omni-channel

Stocking

Planogram (POG)

SISO/AD set

Team collaboration

Job description

Michaels is hiring a Retail Daytime Seasonal Customer Service associate in Saint Cloud, MN. You will help customers shop, locate products, and ensure a fast, friendly checkout experience.

You’ll participate in truck unloads, stocking, and planogram execution to keep the store well-merchandised and in stock. The role supports omni-channel processes (BOPIS/SFS) and rewards enrollment, with adherence to SOPs and safety standards.