Seasonal Retail Associate - Framing & Customer Care

Michaels; Olde West Chester (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels store in West Chester, OH is hiring for a customer-focused team member. You will help customers locate products, assist with checkout, and participate in in-store merchandising and framing tasks.

Expect interactions on rewards programs and omnichannel processes like BOPIS/SFS, plus truck unloading and restocking. The role requires flexibility for standing long hours, weekends, and early mornings; prior retail or customer service experience is preferred, and the store emphasizes a

Qualifications

• Retail and/or customer service experience preferred.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.

Skills

Customer service

Retail experience

Cash handling

POS system

Tools

POS system

Job description

Michaels store in West Chester, OH is hiring for a customer-focused team member. You will help customers locate products, assist with checkout, and participate in in-store merchandising and framing tasks.

Expect interactions on rewards programs and omnichannel processes like BOPIS/SFS, plus truck unloading and restocking. The role requires flexibility for standing long hours, weekends, and early mornings; prior retail or customer service experience is preferred, and the store emphasizes a