Seasonal Retail Associate — Customer Service & Merchandising

Michaels; Secaucus (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Job summary

Michaels NWK-SECAUCUS, NJ is seeking a store associate to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining stock levels to meet store standards.

Responsibilities include engaging customers in rewards programs, supporting BOPIS/SFS, and adhering to SOPs while upholding safety. This role may require nights, weekends, and early mornings in a climate-controlled retail setting.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Stocking

Merchandising

SOP adherence

Cross-trained

Job description

Michaels NWK-SECAUCUS, NJ is seeking a store associate to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking, and maintaining stock levels to meet store standards.

Responsibilities include engaging customers in rewards programs, supporting BOPIS/SFS, and adhering to SOPs while upholding safety. This role may require nights, weekends, and early mornings in a climate-controlled retail setting.