Seasonal Retail Associate: Customer Service & In-Store Ops

Michaels Stores; Troy (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels, a leading arts and crafts retailer, is hiring for a Store Team Member in Troy, AL. You will assist customers, manage checkout responsibilities, and support in-store fulfillment including BOPIS and SFS. The role emphasizes friendly service, product knowledge, and adherence to SOPs.

Employees enjoy benefits like discounts, health coverage, and opportunities for growth within a large national retailer. The position requires availability for varied hours including weekends and evenings.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sell skills

Job description

Michaels, a leading arts and crafts retailer, is hiring for a Store Team Member in Troy, AL. You will assist customers, manage checkout responsibilities, and support in-store fulfillment including BOPIS and SFS. The role emphasizes friendly service, product knowledge, and adherence to SOPs.

Employees enjoy benefits like discounts, health coverage, and opportunities for growth within a large national retailer. The position requires availability for varied hours including weekends and evenings.