Retail Service & Checkout Specialist

Michaels Stores; Birmingham (AL); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Adoption assistance

Résumé du poste

Michaels Stores is seeking a Store Associate at our Birmingham, AL location. You will help customers shop, locate products, and ensure a fast, friendly checkout, while supporting various store operations from stocking to merchandising.

This role involves engaging customers with the Rewards program and enrollments, and participating in omni-channel processes such as BOPIS and SFS. The position requires retail or customer service experience.

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Connaissances

Customer service

Retail experience

Description du poste

Michaels Stores is seeking a Store Associate at our Birmingham, AL location. You will help customers shop, locate products, and ensure a fast, friendly checkout, while supporting various store operations from stocking to merchandising.

This role involves engaging customers with the Rewards program and enrollments, and participating in omni-channel processes such as BOPIS and SFS. The position requires retail or customer service experience.