Seasonal Retail Associate: Customer Service & In-Store

Michaels; Menasha (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Appleton, WI is seeking a customer-focused team member to deliver friendly service, assist customers, and ensure a smooth checkout experience. You will help shoppers find products, participate in truck unloads, stocking, and store recovery to keep aisles well-merchandised.

The role involves promoting Rewards and Private Label Credit Card enrollments, assisting with BOPIS/SFS, and following SOPs while delivering excellent service.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and maintenance including returns and go backs
• Complete Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Interact with customers in a positive, respectful manner and be a role model for Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail customer service

Job description

Michaels in Appleton, WI is seeking a customer-focused team member to deliver friendly service, assist customers, and ensure a smooth checkout experience. You will help shoppers find products, participate in truck unloads, stocking, and store recovery to keep aisles well-merchandised.

The role involves promoting Rewards and Private Label Credit Card enrollments, assisting with BOPIS/SFS, and following SOPs while delivering excellent service.